Paraplanner Team Leader

Origen Financial Services

The primary function of the Paraplanner Team Leader role (c.60%) will be to support the Paraplanner Manager by:

  • Managing the Paraplanners on a day to day basis, ensuring pipeline management and case distribution.
  • Ensure cases are progressing in a timely manner, highlighting potential concerns to the Paraplanner Manager.
  • Maintaining management information to track activity for both themselves and advisers, via internal systems.
  • Taking accountability for team performance, supporting the Paraplanner to achieve individual set targets, providing regular updates to the Paraplanner Manager.
  • Supporting the Paraplanner Manager in attending and completing individual 121’s.
  • Mentoring and developing trainees and new starters to competent status within agreed timescales.
  • Providing technical support to the Paraplanners, deliver training sessions to upskill and maintain competent knowledge levels.
  • Providing ‘Peer Reviews’ for Paraplanners adopting new advice areas.
  • Manage and drive quality, identify trends, issues, and ensure improvements are made, highlighting concerns to the Paraplanner Manager.
  • Assisting in the development, design and implementation of processes and procedures to meet the needs of the team.
  • Contributing to change management initiatives to constantly improve and drive efficiencies across the end to end Paraplanning process.
  • Promoting and maintain the relationship with the ‘Business Quality’ Team to ensure cause and effect between the teams are monitored and actioned.
  • Being a role model and leading by example; demonstrating best practice, acting compliantly and working efficiently, encouraging and shaping the team to be just as effective.
  • Deputising for the Paraplanner Manager during periods of their absence.
  • Ensuring the Paraplanners act as an effective first line defence, ensuring compliance with FCA requirements and suitability of advice.

The secondary function of the Paraplanner Team Leader role (c.40%) will entail:

  • Reviewing fact finds to ensure all aspects of the client financial needs are clearly documented, challenging the advisers where appropriate to enable them to research suitable solutions based on the information provided. As part of this, the role holder will be expected to challenge gaps and justifications with advisers where appropriate.
  • Using research tools to complete analysis, comparing the options, assessing TVAS outcomes and annuity crossover/breakeven analysis as required, to ensure advice is provided to the client is suitable to their needs.
  • Liaise with advisers and other parts of Origen plus third parties for additional information to support the recommendations for the clients, with the ability to challenge/agree requirements to enable the paraplanning activities to be performed in a timely and quality manner.
  • Preparing draft suitability reports within an agreed timescale, for final approval by the adviser, using technical knowledge and experience plus compliance approved templates and soft facts including justification for advice.
  • Liaising with the Business Quality Unit (BQU) to ensure that the file quality is within required standards and to act as a conduit between the adviser and BQU to resolve any remedial points identified following a file being checked.
  • Ensure individual and team targets are set and achieved, providing regular updates to Management.

Main Responsibilities

  1. Daily team management against individual targets, case tracking, ensuring timely delivery of urgent and non-urgent cases within set SLA’s.
  2. Providing technical and problem-solving support, ensure training & development to build the team to competent status.
  3. Continuously establish improvements within processes and systems, liaising with the Paraplanner Manager to roll them out.
  4. Working with the Paraplanner Manager to maintain an effective Paraplanning team.
  5. To review and quality check client fact-finds to ensure the information provided allows fund and product research to be undertaken.
  6. Completing accurate and relevant analysis for the advice type. Obtaining the TVAS, utilising IRESS for annuities, completing crossover/breakeven analysis as required.
  7. To create cash-flow, obtain illustrations, Key Features Documents and associated documentation to support the recommendations set out in the recommendation report.
  8. To use own knowledge and expertise to construct a draft advice report using pre-set templates, preparing a report for sign off by the Origen advisers.
  9. Co-ordinate the issue of the final recommendation report with all enclosures and upload cases to back office system.
  10. To maintain both technical and market knowledge as appropriate to maintain CPD and demonstrate ability to analyse, research and document recommendations across whole of market products.

Candidate Requirements

  • Level 4 Diploma Qualified, working towards Chartered desirable.
  • Financial services experience is essential, preferably in a life and pensions environment.
  • Paraplanning experience and writing defined benefit advice reports essential (minimum of 1 year)
  • Experience in a IFA firm is essential.
  • Pension and Defined Benefit Transfer knowledge is essential.
  • Knowledge of the regulatory regime and the requirements and guidance issued by the FCA and other appropriate legislative, regulatory, governmental or Industry bodies.
  • Good knowledge of current industry best practice particularly the FCA requirements for Know Your Client and Suitability.
  • Industry knowledge related to advice across a wide range of providers, products, funds.
  • Excellent communication skills both written and verbal.
  • Strong analytical skills for both individual client work and assessment of other Paraplanner work.
  • Strong interpersonal skills to ensure effective delivery of technical and process training.
  • Training & Development with track record of mentoring individuals successfully.

Interview Process

Stage 1 – Telephone Interview (optional for managers discretion)

Stage 2 – Competent Advisor Knowledge tests (Core Licence and PLM, online)

Stage 3 – Final interview (competency based)

Candidate Application Form

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